© 2019 by VoIPco Telecom, LLC

Popular VoIPco PBX Features

Call Routing  Auto Attendants

 

Multiple Level Call Attendants

Multiple auto attendants

(For different departments)

 

Optionally have different auto attendants
for different inbound phone numbers

 

Conference Bridge

 

Built-in conference bridge eliminates the need for third party conferencing systems.

 

Business Extensions

 

Add extensions, remote offices or users from anywhere in the world.

 

Call Transfer


Transfer a call (blind or attended) to another extension or any phone number.

 

Music On Hold

 

Enhanced music on hold. Time-sensitive music on hold, automatic holiday music. 

 

Enhanced music and/or announcementson hold (By department)


Upload your own Music/Marketing on hold or announcements as mp3 or wav file(s).

 

Enhanced Voicemail

 

Voicemail boxes for each user, and for departments, ability to transfer 

to an operator or other extensions from within voicemail.

 

Voicemail Notification

 

Have voicemail sent to your email account as an attachment, or receive 
a TEXT message on your cell phone or pager notifying you of a voicemail 
complete with caller ID.

 

Do Not Disturb

 

Have calls automatically routed to voicemail, a hunt group, or another
person or phone number.

 

Instant Reporting & Call detail records

 

Current charges, Call volume graphs by time of day, month, year or custom dates

 

Most popular numbers called, number of calls

Most popular numbers called, total minutes

 

Call traffic by extension

Call traffic for inbound calls by phone number
(Great for tracking marketing dollars)

 

Conferrencing

 

Three-way calling

Conference rooms (secure).
Have single or multiple PIN-protected conference rooms

Call Management

 

DISA (Direct Inward System Access)

Call hold

Unattended transfer

Consultation hold

Attended transfer

No answer call forwarding

Busy call forwarding

Incoming call screening

Find-me

Outgoing call screening

Automatic redial

Manual redial

Do-Not-Disturb (DND)

Call waiting indicator

Automatic call delivery

Call routing based on business hours after hours and holiday hours

Extension mobility

Follow me

Hunt groups

Skill-based routing

Speed dial

Call queuing

Forward your calls locally or remotely via VoIPco

Phone or web

Call filtering/blocking

 

Additional Features

 

Toll-free numbers with instant online reporting

Customer portal

 

Unlimited voicemail boxes

 

Automated address directory

 

3- or 4-digit extension centrex type dialing

 

DIDs (Direct Inward Dial, have phone numbers
pointed to different extensions)

 

Caller ID, Optionally receive a text message to your pager or cell with Caller ID and time of the voicemail

 

Message Waiting Indicator (MWI) and stuttered dial tone

 

Route calls based on number dialed & Route calls based on Caller ID

 

Basic privacy manager (Require callers to enter
their phone number if no Caller ID is detected)

 

Enhanced privacy manager (Require callers to hang up,
activate Caller ID and call you back)

 

E911 support, compliant with all FCC mandates

 

Hardware-Handset Features

 

Call log, Call timer, Full duplex high-quality speaker phone, Distinctive incoming call treatment, Acoustic echo cancellation, 

Background noise suppression, Comfort noise fill, Automatic gain control

 

 

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