What is Contact Center?
Our Contact Center (CC) solution is an evolution of call center functionalities. Over time, your organization’s needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for real-time communications with businesses, so call centers only needed voice capabilities. As customers’ options for communications have expanded to email, live chat, and text, call centers need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our Contact Center customer engagement platform.